FAQ
Frequently asked questions.
Quick answers, grouped by topic. For anything else, get in touch.
Plans & Billing
Can I change plans later?
Yes. You choose your plan when the trial ends, and you can upgrade or downgrade from your workspace billing settings at any time after that. There are no contracts and no long-term lock-in.
How does the 30-day free trial work? Do I need a credit card?
No credit card is required to sign up. You get full access to all Growth plan capabilities for 30 days so you can test departures, publish itineraries, and explore team workflows risk-free. You pick the plan you want at the end of the trial, not at signup.
What happens if we experience a peak season departure surge?
We understand adventure travel is seasonal. You will receive notifications as you approach plan limits, and you can temporarily upgrade to Scale during your peak season and return to Growth during the low season with zero penalties.
Are there any hidden transaction fees or payment processing surcharges?
No. Tourbase does not charge any percentage-based transaction cuts or hidden usage fees. You only pay your transparent SaaS subscription fee.
Can we connect our own domain for itineraries and customer proposals?
Yes. On the Growth and Scale plans, you can map your own custom subdomain (such as itineraries.youragency.com or trips.yourbrand.com) with automatic SSL provisioning.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express). Scale and Enterprise accounts can also pay via wire transfer / invoice upon request.
Can we cancel our subscription at any time?
Yes. You can cancel your subscription at any time with a single click in your workspace settings. Your access will remain active until the end of your prepaid billing period, and you can export your full data in standard formats before closure.
Onboarding & Migration
How do we migrate our existing spreadsheets and data to Tourbase?
We guide your team through the entire migration process. During onboarding, we help import your active departures, customer records, supplier directories, and trip catalogs so you can transition operations smoothly.
What does the custom onboarding process look like?
Every agency receives dedicated support. We work with you to set up your workspace, configure role-based permissions, and integrate booking widgets directly into your existing website.
Operations & Readiness
What is included in "departure readiness" tracking?
Tourbase tracks all required actions before a trip departs: traveler passport scans, visa approvals, payment collection status, supplier confirmations, and internal checklists. It provides one clear checklist so nothing is forgotten.
Can we coordinate with external guides and local partners?
Yes. Tourbase provides role-based views. You can assign specific guides or local operations teams to departures, giving them secure access to manifests and safety details directly on their mobile devices.
Security & Privacy
Is our agency data isolated from other operators?
Yes. Data isolation is a core design principle of Tourbase. Every tenant’s data is strictly isolated at the database level with Row-Level Security (RLS), ensuring your itineraries, pricing, and client details remain completely private.
How is the platform priced, and what currencies are supported?
We offer straightforward pricing based on your operational scale (active departures and team members). All plans are billed monthly in USD and stated exclusive of any applicable taxes.
Run your next departure with less uncertainty.
See how Tourbase connects sales, bookings, people, suppliers, and operations into one workflow built for travel agencies.